Roundtable 1: How will changing consumer behaviours, culture, technology and the convergence of retail, hospitality and entertainment reshape what people expect from stores and physical experiences?
Katie Baron, Content Director – Trends, Stylus Innovation + Advisory
Roundtable 2: How customers really decide: using behavioural science in physical retail
How can behavioural science help landlords and retailers better understand what drives attention, choice, engagement and return visits across stores and shopping centres?
Dan Monheit, Chief CX Thinker, Thinkerbell
Roundtable 3: Creating retail destinations people choose to be in
How can landlords, retailers and placemakers create distinctive retail destinations that build identity, strengthen community connection and give people more reasons to visit, stay and return?
Gilbert Rochecouste, Founder, Village Well
Roundtable 4: AI is shopping for your customer: who owns the relationship now?
As AI plays a bigger role in how customers discover, choose and buy, how should retailers and landlords decide which technologies genuinely strengthen the customer relationship and which risk giving it away?
Samantha Middlebrook, Product & Technology Specialist
Roundtable 5: Smart space, real impact: Why occupancy is the new battleground for malls & retailers
How can better occupancy data help landlords and retailers understand how space is actually being used, improve customer experience and make smarter decisions around layouts, leasing, operations and investment?
Anel Turkanovic, CEO, Vemco Group
Roundtable 6: The new leasing relationship: what do landlords and retailers need from each other?
How should leasing models, data sharing, incentives and collaboration evolve to create better outcomes for both landlords and retailers?
Roundtable 7:Turning customer data into better retail decisions
How can customer, transaction, location and behavioural data improve leasing, tenancy mix, store planning, marketing and asset performance?
Roundtable 8: Retail media: Where is the real commercial opportunity?
How can landlords and brands create retail media models that generate meaningful revenue, deliver measurable value and enhance rather than interrupt the customer experience?
Roundtable 9: Location intelligence: Where should retailers open next?
How can demographic, mobility, spending and competitive data improve network strategy, site selection and store format decisions?
Roundtable 10: Retail crime & security: Creating safer places without creating fortresses
How can landlords and retailers combine design, technology, operations and frontline strategies to tackle theft and antisocial behaviour while keeping stores and centres welcoming?
Roundtable 11: What is the ROI on customer experience?
How should landlords and retailers measure whether investment in design, placemaking, activations, events and customer experience is actually improving commercial performance?
Roundtable 12: Faster, smarter, cheaper: Rethinking store design & delivery
How can retailers, landlords and delivery partners reduce the time and cost of opening and refurbishing stores through smarter design, approvals, procurement and construction?
Roundtable 13: Beyond rent: Unlocking new value from retail assets
Where are the next revenue opportunities across retail media, partnerships, services, entertainment, mobility and other non-traditional income streams?
Roundtable 14: From online to in-store: Creating one customer journey
How can loyalty, apps, customer data, inventory and in-store technology connect digital and physical retail into a more seamless customer experience?
Protecting Lives, Preserving the Planet
Re-Solve is a boutique marketing agency. Our team of retail and property experts create bespoke 360° strategies meticulously designed to propel your business to new heights of success. Not only do we help build your community through creation of a sense of place, we deliver strong return on investment results with a proven track record of strong positive $ ROI results every time. Our team consists of specialists in retail design, marketing including digital and social media, creative, activations, technology and strategy. Whether you’re a small business owner, a large shopping centre landlord, or a property investment firm, Re-solve is your partner in growth.
